At GorillaHealing, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances may arise, and you may need to cancel your order. To ensure transparency and fairness, we have established the following cancellation and refund policy:
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Order Cancellation: Customers can cancel their order within 24 hours of placing it. After this period, the order will be processed and cannot be canceled. To initiate the cancellation process, customers must contact our customer support team .
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Refund Eligibility: Refunds will only be issued for orders that are canceled within the specified cancellation period. If the cancellation request is received after the order has been processed or shipped, a refund may not be possible, and customers will need to follow our return policy (if applicable) for eligible products. Refunds must be asked for within our 30 day of receipt.
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Refund Process: Once your cancellation request is approved, we will process the refund back to the original payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account. The processing time may vary depending on your payment provider.
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Non-Refundable Items: Some products may be non-refundable due to hygiene reasons, perishable nature, or licensing restrictions. Non-refundable items will be clearly indicated on the product page, and no refund will be issued for such items unless they are damaged or defective upon delivery.
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Cancelled Orders Due to Unavailability: In some cases, due to inventory discrepancies or unforeseen circumstances, we may have to cancel an order even if it is within the specified cancellation period. If this happens, we will notify you as soon as possible, and a full refund will be issued.
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Returns: For eligible products that have already been delivered, customers can initiate a return request as per our return policy. The return process and eligibility criteria will be clearly stated in our return policy.
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Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the order. We will arrange for a return and issue a replacement or a refund, depending on the product’s availability and your preference.
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Changes to the Policy: We reserve the right to modify or update this cancellation and refund policy at any time. Any changes to the policy will be posted on our website, and the revised policy will be applicable to all orders placed after the update.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
By making a purchase on our website, you acknowledge and agree to the terms and conditions of this cancellation and refund policy.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team.